Be sure and cancel your credit cards before you die. This is so priceless, and so easy to see happening, customer service being what it is today.
A lady died this past January, and The Bank billed her for February March for their annual service charges on her credit card, added late fees and interest on the monthly charge. The balance of $0, is now somewhere around $60. A Family Member placed a call to The Bank.
Here is the exchange:
Family Member: “I am calling to tell you she died in January.”
The Bank: “The account was never closed, and the late fees charges still apply.”
Family Member: “Maybe you should turn it over to collections.”
The Bank: “Since it is 2 months past due, it already has been.”
Family Member: So, what will they do when they find out she is dead?”
The Bank: “Either report her account to frauds division or report her to the credit bureau. Maybe both !”
Family Member: “Do you think God will be mad at her?” (I really liked this part !!!!)
The Bank: “Excuse me?”
Family Member: “Did you just get what I was telling you? The part about her being dead?”
The Bank: “Sir, you’ll have to speak to my supervisor.” !
(Supervisor gets on the phone)
Family Member: “I’m calling to tell you she died in January.”
The Bank: “The account was never closed, so the late fees and charges still apply.” (This must be a phrase taught by The Bank!)
Family Member: “Do you mean you want to collect from her estate?”
The Bank: (stammering) “Are you her lawyer?”
Family Member: “No, I’m her great-nephew.”
The Bank: “Could you fax us a certificate of death?”
Family Member: “Sure.” (fax number is given)
After they get the fax:
The Bank: “Our system just isn’t set up for death. I don’t know what more I can do to help.”
Family Member: “Well, if you figure it out, great ! If not, you could just keep billing her. I really don’t think she will care.”
The Bank: “Well, the late fees charges do still apply.”
(What is wrong with these people??!!)
Family Member: “Would you like her new billing address?”
The Bank: “Yes, that will help.”
Family Member: ” Odessa Memorial Cemetery, Highway 129, Plot Number 69.”
The Bank: “Sir, that is a cemetery!”
Family Member: “What do you do with dead people on YOUR planet?!!
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18 Comments
fucking crazy
Poor credit card companies, They never make any money by raping you like a prison bitch! They should be happy to get any money at all. Makes me feel so sad for credit card companies. Fuck off visa! Blow me masterjunk!
haha
well, if you don’t consider there’s a death involved, it’s fucking hilarious
sometimes dealing with support reps and the automated systems is crazy when there’s a death to clarify
Stupidity at its best, you know.
audio or GTFO
I use to work in a law office and would get letters all the time from credit card companies. They would be addressed to “The Estate of…” and upon opening would threaten that if payment was not received immediately, they would forward the matter to the collection agency and this would have a negative effect on their credit rating. I didn’t know you needed a credit rating when you were dead.
audio or GTFO
out rite stupid, but at least he was talking to a real person, even if it was a little dense!!
I’ve said it before, I’ll say it again: HELL IN A HANDBASKET!
Lol, 69 >_>
*is shot*
Gramma died in November. I had a similar conversation with several institutions. This was absolutely hilarious.
fuck the credit card companies. predatory usury, pure and simple.
i will enjoy watching them all drown in their collective-debt/bullshit fantasy world. too bad this will be so painful for so many, though. that is the way it goes, though!!
Wow… How are they not setup for people dying…
Such crap. This is one of those BS email-jokes that your “friends” and family always spam you with. Its not real.
And for all you assholes saying “Fuck the collections and credit card companies.”
Ummm, how about not being a fucking loser…. and abiding by a contact you entered into. Or you could just be a deadbeat fuck and help bring down the economy more.
Another wonderful example of how severely PROGRAMMED our society is. The program leaves no room for bending, or changing.
you cant take it with you when you go thank god!
There is obviously a lot to know about this. I think you made some good points.
I worked as a customer service rep for bank of america and they have a deceased dept fully trained to deal with these accounts…